Go to admin forms in To-Do and Watch List:
Find the forms in question (in the case of this ticket it is the tax workflow forms:
Click on the form you need
Select a role (eFile Administrators) – The User (Elizabeth
Beggerly) – And the Practice group you need to add them for. Each person will
need to be added to every practice group.
The resolution for this ticket was Elizabeth did not have the FRA
practice group added which disallowed her to see the requested buttons.