Word was unable to read this document. It may be corrupt.
Try one or more of the following:
* Open and Repair the file.
* Open the file with the Text Recovery converter.
The required Word template is not in the User's Home folder.
Request the user close CCH Tax Prep and verify their session has been logged-off on the Citrix Management Console (CMC)
Copy the template (WFX12.dot) from \\horne5\HOME\#new_user\Office97\Templates to user’s Home Folder:
\\horne5\home\%USERNAME%\Office97\templates\ or W:\Office97\templates
Request the User to log into CCH Tax Prep and they will be able to open/edit MS word letters