If a user calls in to report that they cannot register for the 2012 Leadership Summit from the email they receive, have the user do the following:
1. Open the link from the email
2. On the website that appears, have the user click on the link "Click Here to Register for the 2012 Leadership Summit"
3. On the next page that appears, have the user click on "Respond to this Survey" (it is actually a button).