Parent Caseware File displaying "Offline" in the bottom right corner of Caseware

This issue is caused by a user who has replaced the original parent copy with a sync'd copy from his/her local hard drive. It can be fixed by doing the following:

  1. Make sure everyone who has been working with the file has sync'd their updates to it.
  2. Go to the Q: drive and navigate out to the folder containing the "parent copy" of the Caseware file. Make a copy of the folder on your desktop in case of any problems.
  3. Show all hidden folders by going to Tools > Folder Options > View > Show Hidden Files (Windows XP) or Organize > Folder and Search Options > View > Show hidden files, folders, and drives
  4. Delete the _sync subfolder that appears once hidden files are visible.
  5. Try opening the file on your computer to verify that "Offline" isn't in the bottom right corner anymore.

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