CCH - Opening/Editing MS Word letters in 2011 Tax Preparation

Symptom
TAX 11
Word was unable to read this document. It may be corrupt.
Try one or more of the following:
* Open and Repair the file.
* Open the file with the Text Recovery converter.

Cause
The required Word template is not in the User's Home folder.
Resolution

Request the user close CCH Tax Prep and verify their session has been logged-off on the Citrix Management Console (CMC)

Copy the template (WFX11.dot) from \\horne5\HOME\#new_user\Office97\Templates to user’s Home Folder:

\\horne5\home\%USERNAME%\Office97\templates\ or W:\Office97\templates

Request the User to log into CCH Tax Prep and they will be able to open/edit MS word letters

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